Aflac's Ethics Practice Exam 2025 – The Comprehensive All-in-One Resource for Exam Success!

The concept of "twisting" in insurance sales refers specifically to the practice of using misleading or deceptive information to persuade customers to abandon their existing insurance policies in favor of new ones, often from a different insurer. This unethical approach is intended to mislead the policyholder about the benefits of switching, making it appear more advantageous than it truly is.

Understanding "twisting" is critical in the context of ethical sales practices, as it undermines trust and can result in adverse outcomes for the consumer. This deceptive tactic can lead to customers making poor financial decisions based on false or exaggerated claims about how much better the new policy is compared to their existing one. In light of this definition, the choice that captures the essence of "twisting" aligns with the use of misleading information to influence customer decisions regarding their insurance policies.